Customer Practitioner Apprenticeships for Employers

Level 2 Intermediate Apprenticeship in Customer Service

Why choose this qualification?

Tempest Management Training have been successfully delivering training and qualifications for many years, we have a dedicated Team of experienced Assessors who will train, mentor, coach and assess your employees in their work environment so we are confident that we can deliver training to the highest standards to benefit you and your employees in your organisation.

We deliver nationally recognised qualifications that are work based and assess the skills and knowledge employees need to perform their job roles effectively. As employers, you will gain heaps of benefits from your employees gaining a qualification in customer service.

This is a flexible, work-based qualification that is nationally recognised. Learners will be observed in the workplace carrying out their day-to-day activities. They will also build up a written portfolio of evidence with their assessor based on their activities.

Who is the course aimed at?

People who work for a minimum of 16 hours per week and works for anyone in a customer facing role. These qualifications include levels for those at any stage of career development from those who are just starting out to those responsible for overall customer service.

Benefits of the course…

Learners will gain knowledge, understanding and experience of dealing with routine and more difficult customers, confidence in their use of language and of the processes designed to make their role effective.

Job prospects

Customer Service is relevant to hundreds of job roles – so it’s a great foundation for getting into any industry – from retail or banking to hospitality or healthcare. You could become a customer service assistant, customer relationship manger or senior advisor. During your Apprenticeship, you’ll develop skills that are valuable to employers in any sector.

 

Level 3 Advanced Apprenticeship in Customer Service

Why choose this qualification?

Tempest Management Training have been successfully delivering training and qualifications for many years, we have a dedicated Team of experienced Assessors who will train, mentor, coach and assess your employees in their work environment so we are confident that we can deliver training to the highest standards to benefit you and your employees in your organisation.

We deliver nationally recognised qualifications that are work based and assess the skills and knowledge employees need to perform their job roles effectively. As employers, you will gain heaps of benefits from your employees gaining a qualification in customer service.

This is a flexible, work-based qualification that is nationally recognised. Learners will be observed in the workplace carrying out their day-to-day activities. They will also build up a written portfolio of evidence with their assessor based on their activities.

Who is the course aimed at?

People who work for a minimum of 16 hours per week and works for anyone in a customer facing role. These qualifications include levels for those at any stage of career development from those who are just starting out to those responsible for overall customer service.

Benefits of the course…

Learners will gain knowledge, understanding and experience of dealing with routine and more difficult customers, confidence in their use of language and of the processes designed to make their role effective.

Job prospects

  • customer service team leader
  • manager
  • representative
  • agent

So it’s a great foundation for getting into any industry – from retail or banking to hospitality or healthcare. You could become a customer service assistant, customer relationship manger or senior advisor. During your Apprenticeship, you’ll develop skills that are valuable to employers in any sector.

 

 

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